Inspiration from Sam Walton
Estimated Lesson Time: 3 minutes
Sam Walton (1918-1992) founded the Wal-Mart discount retail store chain in 1962 and revolutionized the retail industry. Here we have adapted Sam Walton’s 10 Rules For Success—from Sam Walton: Made in America, My Story, co-authored by J. Huey, Doubleday.
Success is committing yourself to your business. Believe in it more than anything else. If you love your work, you’ll be out there every day trying to do the best you can, and pretty soon everybody around will catch the passion from you—like a fever.
Success is sharing your profits with all your associates, and treating them like partners. In turn, they will treat you like a partner, and together you will all perform beyond your wildest expectations.
Success is motivating your partners. Money and ownership aren’t enough. Set high goals, encourage competition and then keep score. Make bets with outrageous payoffs.
Success is communicating everything you possibly can to your partners. The more they know, the more they’ll understand. The more they understand, the more they’ll care. Once they care, there’s no stopping them. The gain you get from empowering your associates more than offsets the risk of informing your competitors.
Success is appreciating everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.
Success is celebrating your success and finding humor in your failures. Don’t take yourself so seriously. Loosen up, and everyone around you will loosen up. Have fun and don’t be afraid to show enthusiasm. When all else fails put on a costume and sing a silly song.
Success is listening to everyone in your company, and figuring out ways to get them talking. The folks on the front line—the ones who actually talk to customers—are the only ones who really know what’s going on out there. You’d better find out what they know.
Success is exceeding your customer’s expectations. If you do, they’ll come back over and over. Give them what they want—and a little more. Let them know you appreciate them. Make good on all your mistakes, and don’t make excuses—apologize. Stand behind everything you do. “Satisfaction guaranteed” will make all the difference.
Success is controlling your expenses better than your competition. This is where you can always find the competitive advantage. You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you’re too inefficient.
Success is swimming upstream. Go the other way. Ignore the conventional wisdom. If everybody is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
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Some discussion questions (some may not apply to this lesson):
- Have you implemented this idea in your life? How has it been working for you?
- Do you have any interesting stories related to this lesson? Do tell!
- What do you admire most about this person? (success biography days)